Auto close resolved incidents


Hello,

Trackback to the previous version of SM. Let’s auto close resolved incidents after 2 days using a custom MP in service manager 2010 SP1. Been there , done that but it is a requested feature by a lot of clients so here we go …

You will need the the service manager authoring tool and the Smlets powershell scripts. You can find them here http://smlets.codeplex.com/.

First create an MP with a powershell script.


Run at scheduled time


Choose desired schedule


Add Powershell script to the workflow


Set the script body. Here we used a 5 minute interval for testing. ( d.hh:mm:ss )

get-scsmincident -status resolved -inactivefor 2.00:00:00 | set-scsmincident -status closed -comment “Auto Closed”

Add snapin Smlets as snapin


Copy the created .dll to the system center 2012 installation directory


Create public / private key pair as described in http://msdn.microsoft.com/library/6f05ezxy.aspx


Seal the MP



Import the MP and test …



At first however the worklfow failed.


Solution is to modify the script to import-module smlets and remove it from the GUI



Then success


Bye…

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