Service Manager Customisation part2


OK. Part 2 of the customisation will include import of MP, creation of templates and testing of the MP.

  1. Import the Management Pack in Service Manager.


  1. Create a new template for the Userprovisioning



  1. Create a new template for UserProvisioning Change Request


  1. Click OK to edit the template go to activities and add the newly created UserTemplate.


  1. And now test ! Go to change request and create new CR, select template UserCR.


  1. Go to activities and open the activity and fill in username.


  1. Go to Administration, Status, Workflows, Status, UserprovisioningWF1.


  1. Verify the log file and the new user in ADS.


  1. Success ! Basic workflow but the possibilities are unlimited … Think about it.
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