A talk about views


Okay let’s talk about views in Service manager. I came across some difficulties in creating custom views.

  1. Incorrect labels

When you create a new view for ex. Incidents.


And you select a combination class of advanced incident properties.


As criteria you choose all open or pending IT SPOC incidents.


And as Display you choose Status , Support Group, Title, Assigned User ( Display Name ) and Affected User ( Display Name ).


Now if you look at the new view then you see 2 times the labels Display Name. Not so handy …


Now in order to fix this. First Export the MP.


Then download the tool for modifying the view from the following link :

http://kmongwa.wordpress.com/2011/04/02/tool-for-editing-service-manager-view-column-names/

And open the MP and modify the required labels ( here the default proposed ) and click save.


Now delete the MP and reimport the modified management pack and examine the view.


Much better ! Other issues will follow in the next posts …

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s