Okay let’s talk about views in Service manager. I came across some difficulties in creating custom views.
- Incorrect labels
When you create a new view for ex. Incidents.
And you select a combination class of advanced incident properties.
As criteria you choose all open or pending IT SPOC incidents.
And as Display you choose Status , Support Group, Title, Assigned User ( Display Name ) and Affected User ( Display Name ).
Now if you look at the new view then you see 2 times the labels Display Name. Not so handy …
Now in order to fix this. First Export the MP.
Then download the tool for modifying the view from the following link :
And open the MP and modify the required labels ( here the default proposed ) and click save.
Now delete the MP and reimport the modified management pack and examine the view.
Much better ! Other issues will follow in the next posts …