Today we extend the service manager incident class with a new property for VIP Support and we customise the form in order to use the newly created property. You will need the service manager authoring tool in order to perform these customisations.
Download the authoring tool at http://www.microsoft.com/en-us/download/details.aspx?id=28726
Open the Authoring console.
New Management Pack
Browse class -> incidents -> details -> Extend class
Use a new MP
Create a new property
Make it a Boolean
Browse for System -> Workitem -> incident -> Consoleform
Rightclick and choose View. Then Click customise in authoring pane.
Add a Check box and bind it to the newly created SC_VIPSupport property
Verify the result and save the MP
Import the MP
Now Verify the result
You can see the checkbox created in the form and if you change the value you should see the binding property modified from true to false ( after clicking OK or Apply ).
P.S. Next time we’ll seal the MP before importing … I promise 🙂