Use VIP support in service manager


Hello,
Today we extend the service manager incident class with a new property for VIP Support and we customise the form in order to use the newly created property. You will need the service manager authoring tool in order to perform these customisations.
Download the authoring tool at http://www.microsoft.com/en-us/download/details.aspx?id=28726
Open the Authoring console.
New Management Pack


Browse class -> incidents -> details -> Extend class


Use a new MP


Create a new property



Make it a Boolean



Browse for System -> Workitem -> incident -> Consoleform


Rightclick and choose View. Then Click customise in authoring pane.


Add a Check box and bind it to the newly created SC_VIPSupport property



Verify the result and save the MP


Import the MP



Now Verify the result
You can see the checkbox created in the form and if you change the value you should see the binding property modified from true to false ( after clicking OK or Apply ).




Enjoy…

 

P.S. Next time we’ll seal the MP before importing … I promise 🙂

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s