SA Application Approval Workflow


Hello,
Today we install and configure the solution accelerator for the link between service manager and the config manager self service portal.
Download here : http://www.microsoft.com/en-us/download/details.aspx?id=29687
Now let’s install.

Install on Service manager management server.



Install on Orchestrator server.




Issue 1 on orchestrator

Solution :
Add user used in wizard to OrchestratorSystemGroup


Issue 2 on orcehstrator console.


And in service manager event viewer.


Add rb user to scsm admins


Ok ! Now for the configuration of the Solution Accelerator.
Create new template with class “Application Request”


Add one activity , a default review activity.


Save the template.


Now follow the wizard to create a new selection criteria ( found in administration )



Give it a name and select a template. Choose from the created Application templates.
Attention ! If you select a template without the review activity then you won’ t be able to modify the reviewer section later in the wizard.


Now you can select Applications , users or both



Modify the reviewer activity as wanted.



Set the selection to Production


Now logon to a workstation and use the normal CM application portal and request an app


The user can see the status of the request


The sync runbook runs every 30´, you can trigger it manually and then you’ll see the request.


Now you can see that the user ( in this case the line manager ) has a request activity assigned



Approve it.
Wait for the syncing and you’ll see the app gets installed.



You can see the Application request once completed in the service request view. ( it can no longer be found in the application request view )


Remember that the application requests are based on software approval in sccm so a second install will no longer create an Application request in service manager because the app has allready been approved in config manager.


Enjoy.

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