Now we check another added value by Cireson, the combined My work items view.
It allows for a combined view of all required actions for an analyst user.
Installation is easy , it’s a management pack that can be imported.
After import you’ll get additional info in the administration pane.
You can check the detailed installation instructions at http://kb.cireson.com/scsm-my-active-work-items-app-installation-instructions/
Now close and open the console and you’ll see and additional view : My Active Work Items
Modify the settings in order to verify AD group membership
Now let’s take an incident and assign it to a incident support AD group.
Our test user is part of this group and the items appear under his active work item view :
Now let’s do the same for a service request
Et voila …