Cireson My Work Items


Hello,

Now we check another added value by Cireson, the combined My work items view.

It allows for a combined view of all required actions for an analyst user.

Installation is easy , it’s a management pack that can be imported.


After import you’ll get additional info in the administration pane.



You can check the detailed installation instructions at http://kb.cireson.com/scsm-my-active-work-items-app-installation-instructions/

Now close and open the console and you’ll see and additional view : My Active Work Items



Modify the settings in order to verify AD group membership


Now let’s take an incident and assign it to a incident support AD group.


Our test user is part of this group and the items appear under his active work item view :


Now let’s do the same for a service request



Et voila …


Nice feature.

Enjoy…


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