Cireson My Work Items


Now we check another added value by Cireson, the combined My work items view.

It allows for a combined view of all required actions for an analyst user.

Installation is easy , it’s a management pack that can be imported.

After import you’ll get additional info in the administration pane.

You can check the detailed installation instructions at

Now close and open the console and you’ll see and additional view : My Active Work Items

Modify the settings in order to verify AD group membership

Now let’s take an incident and assign it to a incident support AD group.

Our test user is part of this group and the items appear under his active work item view :

Now let’s do the same for a service request

Et voila …

Nice feature.



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