Since the beginning of the computer era , endusers require support, preferably on site with some coffee and chocolates to go. But reality is remote using some kind of tool that allows remote control.
Windows 8 and above lack that functionality with windows intune, not the fault of Intune but something proper to the OSE itself.
Now we can integrate cloud service 1 ( Intune ) with cloud service 2 ( Teamviewer ) for remote assistance. Great ! Let’s see how it goes.
First we need to activate the teamviewer functionality in Intune.
Check out Administrator -> Teamviewer -> Activate
Now follow the wizard as it will guide you through the creation of a user with the required service and allows the creation of a trial account for testing.
Now let’s pretend to be a needy user on a Windows 10 anniversary update build so he/she opens the intune portal and requests assistance
Now we ( the admin ) actually the same person 🙂 sees the alert in the intune admin console
Now we can immediately start the session from the console …
Teamviewer software is being downloaded and installed
And request validation is launched on the client machine
After installation connection is created automatically
The user grants access …
… Et voila we have client side to see who is taking control …
… And the admin side for helping out our customer.
You can perform some more advanced actions like blank screen on user side, block input, lock screen etc.
And you recieve a free word of advice from and a pat on the back from Teamviewer ! We (always) play it fair.
So there you have it, easy and simple but a world of difference for our connected enduser.