Teamviewer in Intune


Hello,

Since the beginning of the computer era , endusers require support, preferably on site with some coffee and chocolates to go. But reality is remote using some kind of tool that allows remote control.

Windows 8 and above lack that functionality with windows intune, not the fault of Intune but something proper to the OSE itself.

Now we can integrate cloud service 1 ( Intune ) with cloud service 2 ( Teamviewer ) for remote assistance. Great ! Let’s see how it goes.

First we need to activate the teamviewer functionality in Intune.

Check out Administrator -> Teamviewer -> Activate

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Now follow the wizard as it will guide you through the creation of a user with the required service and allows the creation of a trial account for testing.

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Now let’s pretend to be a needy user on a Windows 10 anniversary update build so he/she opens the intune portal and requests assistance

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Now we ( the admin ) actually the same person 🙂 sees the alert in the intune admin console

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Now we can immediately start the session from the console …

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Teamviewer software is being downloaded and installed

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And request validation is launched on the client machine

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After installation connection is created automatically

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The user grants access …

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… Et voila we have client side to see who is taking control …

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… And the admin side for helping out our customer.

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You can perform some more advanced actions like blank screen on user side, block input, lock screen etc.

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And you recieve a free word of advice from and a pat on the back from Teamviewer ! We (always) play it fair.

So there you have it, easy and simple but a world of difference for our connected enduser.

Enjoy

Gino D

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