Teamviewer in Intune

September 8, 2016

Hello,

Since the beginning of the computer era , endusers require support, preferably on site with some coffee and chocolates to go. But reality is remote using some kind of tool that allows remote control.

Windows 8 and above lack that functionality with windows intune, not the fault of Intune but something proper to the OSE itself.

Now we can integrate cloud service 1 ( Intune ) with cloud service 2 ( Teamviewer ) for remote assistance. Great ! Let’s see how it goes.

First we need to activate the teamviewer functionality in Intune.

Check out Administrator -> Teamviewer -> Activate

clip_image002

Now follow the wizard as it will guide you through the creation of a user with the required service and allows the creation of a trial account for testing.

clip_image004

Now let’s pretend to be a needy user on a Windows 10 anniversary update build so he/she opens the intune portal and requests assistance

clip_image006

Now we ( the admin ) actually the same person 🙂 sees the alert in the intune admin console

clip_image008

Now we can immediately start the session from the console …

clip_image010

Teamviewer software is being downloaded and installed

clip_image012

And request validation is launched on the client machine

clip_image014

After installation connection is created automatically

clip_image016

The user grants access …

clip_image018

… Et voila we have client side to see who is taking control …

clip_image020

… And the admin side for helping out our customer.

clip_image022

You can perform some more advanced actions like blank screen on user side, block input, lock screen etc.

clip_image024

And you recieve a free word of advice from and a pat on the back from Teamviewer ! We (always) play it fair.

So there you have it, easy and simple but a world of difference for our connected enduser.

Enjoy

Gino D

Advertisements

Remote control in CM2012

June 9, 2012

Okay we have all heard it. Everybody loved it. Remote control without logged on user in CM2012. Let’s see remote control in action.
Let’s start with the remote choices :

-> Remote Desktop

-> Remote Assistance

-> Remote Control
First you define the settings by creating or modifying a client setting.


Set the desired options. Here we configured all remote control possibilities and we have defined a viewers remote control group.


We deploy the custom settings to all systems here.

Now in order to start the remote control we can use the cm console or the cmrcviewer.exe under cm_instal\AdminConsole\Bin\x64\CmRcViewer.exe


You see that we can log on to the console while at logon screen and we can send ctrl-alt-delete.


Notice that the user automatically sees who is taking control.


The user also has access to a sessions status screen where he / she can close the session.


If a user is logged on then control prompt is presented.


You can also lock kb and mouse in the remote session.



If we set the permissions to view only we immediately see the result


In order to use the remote assistance feature you need to install it first on the server where you will start the session.


Now what’s nice about the remote assistance feature is that the user gets a prompt for viewing only and then has to explicitly accept in order for the administrator to get remote control on his machine. I believe this offers nice granularity.
Step 1 Remote Viewing

Step 2 Remote Control


Bye.